Experience in the room
Recommendations are grounded in decades of direct PSAP operations, emergency communications, leadership, training, and technology delivery.
About MTM Solutions
MTM — Manage the Moment Solutions
Public safety experience. Community-centered delivery.
MTM Solutions is a woman-owned consulting firm helping public safety agencies and Tribal, rural, and underserved communities strengthen emergency communications, modernize critical systems, prepare personnel, and turn complex plans into workable results.
Built for public service
Practical guidance from professionals who understand the people, pressure, and responsibility behind every call.
Woman-Owned Small Business
Purpose-led, accountable leadership.
Public Safety Led
Direct operational and technical experience
Hands-On
Support that can continue through implementation
Our Story
Experience became a commitment to close the gap.
MTM stands for “Manage the Moment.” More than a name, it reflects how MTM Solutions approaches every engagement—helping public safety organizations prepare for critical moments through thoughtful planning, dependable technology, practical training, and experienced guidance.
MTM Solutions grew from a simple observation: dedicated public safety professionals should not be separated from better outcomes by limited access to training, technology, planning, or implementation support.
The team brings experience from dispatch floors, regional communications centers, radio operations, PSAP leadership, training programs, administration, vendor coordination, and modernization projects. That perspective helps MTM connect executive decisions with the realities of frontline work.
The firm's work has developed a particular focus on Tribal public safety and the practical challenges faced by large, rural service areas. MTM's role is to listen first, build local capability, and help communities create solutions they can operate and sustain.
✓PSAP operations and administration
✓Emergency radio communications
✓NG9-1-1 and E9-1-1 readiness
✓GIS and rural addressing
✓Training and professional development
✓Procurement and contract support
✓SOP development and quality assurance
✓Staffing, recruitment, and retention
Our Approach
Manage the moment. Prepare for what follows.
MTM believes agencies can manage high-pressure moments when their people have the right preparation, systems, procedures, and support. Every engagement is shaped around the client's actual environment—not a generic playbook.
Community-centered work
Every engagement begins with listening to the people who understand the agency, service area, and community best.
Independent guidance
MTM helps clients evaluate needs, options, risks, and vendors with the agency's mission and long-term interests at the center.
Support through delivery
The work can continue beyond a report through procurement, coordination, implementation, training, readiness, and operational acceptance.
Our Team
Professionals who understand the work behind the mission.
MTM's team combines frontline, operational, administrative, technical, and leadership experience to help clients move from assessment to confident action.
Keri Gonzalez
Chief Executive Officer
Emergency Communications · Training · Tribal Development
Keri is an emergency communications professional who began her career as a 9-1-1 dispatcher and call taker in 2004. A former training coordinator for a consolidated 9-1-1 center, she has instructed at local, state, and national levels, including law enforcement academies and conferences. Through MTM, Keri has focused on building local leadership, strengthening Tribal emergency communications, and helping agencies advance E9-1-1 and NG9-1-1 capabilities.
Sandra Davison
Chief Operating Officer
Operations · SOPs · Facilities · CAD/GIS
Sandra brings more than 31 years of emergency communications experience from one of New Mexico's largest consolidated PSAPs. She advanced from a two-position dispatch room to Operations Manager of an 18-position regional communications center. Her experience includes PSAP administration, SOP development, construction and expansion projects, technology upgrades, vendor contracts, CAD geo files, and professional leadership through APCO and NENA.
Helena Hahtatley
Office Manager
Documentation · Coordination · Project Support
Helena has supported MTM Solutions since 2021, coordinating administrative and technical office functions, correspondence, reports, document review, records, and project support. Her work helps maintain accuracy, organization, and continuity across complex engagements. Helena also supported the Navajo PSAP Consolidation Feasibility Study.
Monte Roberts
Radio Communications & PSAP Management
Radio Systems · PSAP Leadership · Grants
Monte began his radio communications career as a United States Air Force radio operator and later moved into public safety communications. Across more than 30 years in communications and management, he helped grow a regional center from eight employees and two positions to 52 team members and 18 positions. His background includes budgets, 9-1-1 grants, radio system design, programming, vendor negotiation, and multi-jurisdictional coordination.
Start a Conversation
Bring experienced public safety guidance to your next priority.
Tell MTM where your agency is today, what needs to change, and what a successful outcome should look like.