Public Safety Services

Expertise for every stage of public safety modernization.

MTM Solutions helps agencies assess needs, plan improvements, procure responsibly, implement technology, prepare personnel, and sustain operations. Services can stand alone or connect into a coordinated program.

14Core service areas
4Connected service chapters
1Accountable public safety partner

Service Overview

Start with the challenge. Build the right combination of support.

Every agency begins from a different place. MTM Solutions can provide a focused assessment, a defined project, specialized training, implementation support, or coordinated oversight across several service areas.

Emergency vehicle marked 911

Planning for stronger emergency response

Strategy, Modernization & Oversight

Build the right plan—and keep complex work moving.

MTM Solutions helps agency leaders understand current conditions, define a realistic future state, coordinate stakeholders, and maintain independent visibility throughout modernization.

PS

Public Safety Consulting

Independent guidance for agencies evaluating operations, facilities, staffing, technology, and emergency communications needs.

Selected Capabilities

  • Emergency communications and operational assessments
  • Feasibility, gap, consolidation, and organizational studies
  • Strategic planning and communications center design
  • Staffing and workload analysis
911

NG9-1-1 & PSAP Modernization

Phased support for transitioning legacy 9-1-1 operations, location data, networks, call routing, and center technology.

Selected Capabilities

  • NG9-1-1 roadmaps, GIS readiness, and ESInet planning
  • Call-routing and call-handling system planning
  • CAD/RMS, radio, and interoperability integration
  • PSAP consolidation and technology migration
PM

Project Management

Experienced oversight that connects agencies, vendors, stakeholders, budgets, schedules, and critical delivery milestones.

Selected Capabilities

  • Project management and owner's representative services
  • Vendor, stakeholder, budget, and schedule coordination
  • Risk management and progress monitoring
  • Executive reporting and quality assurance
IV

Independent Verification & Validation

Objective subject-matter oversight that helps leaders understand project performance, risk, compliance, and vendor delivery.

Selected Capabilities

  • Independent project oversight and risk assessments
  • Compliance monitoring and vendor performance reviews
  • Deliverable reviews and schedule validation
  • Budget oversight and executive reporting
Professional reviewing procurement documents

Responsible acquisition and delivery

Procurement & Technology Delivery

Turn operational needs into technology that performs.

From requirements and procurement through installation, testing, documentation, and cutover, MTM Solutions helps agencies make responsible purchases and prepare for successful implementation.

RFP

Procurement & Contract Services

Support for defining needs, preparing solicitations, evaluating vendors, negotiating contracts, and protecting public funds.

Selected Capabilities

  • Needs assessments and technical specifications
  • RFP development and proposal evaluations
  • Vendor selection and contract negotiation support
  • Procurement compliance, grants, and technical reviews
IT

Technology Implementation

Hands-on coordination for deploying, testing, accepting, and transitioning mission-critical public safety technology.

Selected Capabilities

  • CAD, call-handling, and radio console support
  • Logging recorder, network, and data center planning
  • Installation coordination and site acceptance testing
  • Cutover planning and operational readiness
SOP

SOP Development

Professional documentation that translates expectations, responsibilities, and emergency requirements into usable procedures.

Selected Capabilities

  • Standard operating procedures and policy manuals
  • Emergency operations procedures and dispatch protocols
  • Communications manuals and continuity plans
  • Disaster recovery procedures and documentation reviews
Public safety professional beside a multi-screen workstation

Operational technology in practice

Data, Communications & Specialized Operations

Connect accurate information with reliable communications.

MTM Solutions supports the location data, radio infrastructure, dispatch environments, and specialized communications programs agencies rely on to coordinate response.

GIS

GIS & Rural Addressing

End-to-end GIS and addressing support for accurate call routing, location validation, field response, and NG9-1-1 readiness.

Selected Capabilities

  • Address points, road centerlines, and attribute standards
  • PSAP boundaries and MSAG-to-GIS reconciliation
  • Topology repair, alignment, and NENA schema compliance
  • Data validation, QA/QC, imagery, field verification, and web maps
RF

Radio Communications

Planning, assessment, and design support for the radio systems connecting dispatch centers, responders, and partner agencies.

Selected Capabilities

  • Radio system planning and coverage assessments
  • Dispatch console design and infrastructure assessments
  • Microwave and interoperability planning
  • Programming coordination and center radio design
AIR

Flight Program Consulting

Operational communications expertise for helicopter and fixed-wing medical transport dispatch and readiness programs.

Selected Capabilities

  • Dispatch center design and implementation
  • Operational assessments and readiness planning
  • Communications infrastructure, radio systems, and policies
  • Technology selection, procurement, risk, and improvement
Instructor leading a professional classroom training session

Practical training for public safety teams

Workforce & Operational Readiness

Prepare people and procedures for the moments that matter.

MTM Solutions helps agencies strengthen workforce capability, staffing practices, continuity planning, and the practical tools personnel use during daily operations and emergencies.

TRN

Training & Professional Development

Role-specific training for telecommunicators, supervisors, managers, technical users, and public safety leaders.

Selected Capabilities

  • Telecommunicator, supervisor, and leadership development
  • NG9-1-1, GIS, and radio communications training
  • CAD, call-handling, and radio equipment training
  • Quality assurance, management, and customized programs
HR

Staffing Solutions

Workforce support for agencies working to recruit qualified personnel, strengthen hiring, and improve long-term retention.

Selected Capabilities

  • Recruitment assistance and hiring process development
  • Interview panels and dispatcher testing
  • Training and retention program development
  • Organizational development and management consulting
COOP

Emergency Preparedness

Planning and exercise support that helps agencies sustain essential communications and continue critical operations.

Selected Capabilities

  • Continuity of Operations and disaster recovery planning
  • Emergency, backup, and incident communications
  • Response procedures and resource coordination
  • Public safety exercises

Start a Conversation

Not sure which service fits your current need?

Begin with the challenge, desired outcome, and current operating environment. MTM Solutions can help define the appropriate scope and next step.