Training Course Catalog

Available public safety training.

Explore established MTM Solutions courses for emergency communications personnel, agency leaders, public safety teams, and administrative professionals. Scheduling, delivery, location, and pricing are coordinated directly with MTM.

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Available courses

Coordinated

Scheduling & delivery

Public Safety

Operational focus

Available Training

Choose a course for your team.

These are available course offerings rather than scheduled public events. Select a course to review its purpose, intended audience, and learning objectives, then contact MTM to discuss the right delivery for your organization.

Quality & Performance

Available by Request

Quality Assurance & Continuous Improvement

Build a practical understanding of quality assurance and continuous improvement in emergency communications. This course connects performance indicators, fair evaluations, constructive feedback, self-assessment, and team collaboration to stronger service and more consistent operations.

Designed for

9-1-1 telecommunicators • Quality assurance evaluators • Trainers and training coordinators • Supervisors and managers

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Instructor-led course

Continuity & Readiness

Available by Request

Emergency Communications Contingency Planning

Prepare emergency communications personnel to maintain critical services when normal operations are disrupted. Participants examine operational threats, backup capabilities, recovery strategies, crisis communication, and the role of drills in validating an agency’s plans.

Designed for

Emergency communications leaders • 9-1-1 supervisors and managers • Continuity and emergency planners • Telecommunicators with continuity responsibilities

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Instructor-led course

Risk Awareness

Available by Request

Liability Awareness for 9-1-1 Professionals

Strengthen awareness of how liability concerns can arise in emergency call taking and dispatch. The course focuses on common risk areas, consistent use of protocols and procedures, accurate documentation, clear communication, and the practical limits of legal protections.

Designed for

9-1-1 telecommunicators • Dispatchers and call takers • Supervisors and managers • Trainers and quality assurance personnel

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Instructor-led course

Workforce Development

Available by Request

Recruiting & Hiring for Emergency Communications

Improve the way your agency attracts, evaluates, and selects candidates for demanding emergency communications roles. Participants explore job qualifications, recruitment strategy, structured interviews, assessment methods, and common challenges affecting the 9-1-1 workforce.

Designed for

PSAP directors and managers • Emergency communications supervisors • Human resources and recruitment staff • Training coordinators and interview panel members

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Instructor-led course

Crisis Call Handling

Available by Request

The Brain’s Reaction to Stress and Crisis

Understand how the brain and body respond during crisis and how those reactions can affect communication and behavior. Participants learn practical crisis-intervention call-taking techniques and verbal de-escalation approaches for challenging telephone interactions.

Designed for

Public safety telecommunicators • 9-1-1 call takers and dispatchers • Communications trainers • Supervisors and team leaders

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Instructor-led course

Procurement & Compliance

Available by Request

Procurement Fundamentals

Develop a practical foundation for purchasing and contracting decisions. This course introduces the procurement lifecycle, applicable policies and compliance requirements, clear procurement documents and scopes of work, and consistent approaches to vendor evaluation.

Designed for

Supervisors and managers • Administrative and finance staff • Procurement and contracting personnel • Project and program leads

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Instructor-led course

Leadership & Workplace Culture

Available by Request

Professional Development & Team Leadership Retreat

A facilitated two-day retreat focused on leadership, customer service, team building, peer relationships, workplace culture, and trust. The program gives teams dedicated time to strengthen communication, reconnect around shared expectations, and identify practical ways to improve the work environment.

Designed for

Agency teams • Supervisors and managers • Emerging leaders • Public safety and administrative personnel

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Two-day facilitated retreat

Customized Training Services

Need a program built around your agency?

The course catalog presents MTM’s established offerings. The Training & Professional Development service supports agencies that need a tailored curriculum, technology or workflow instruction, leadership development, or a broader workforce-development initiative.

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