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NG9-1-1 Roadmaps
Phased planning that connects agency goals, operational readiness, technology dependencies, stakeholder responsibilities, and realistic transition milestones.
Modern 9-1-1
NG9-1-1 & PSAP Modernization
Phased planning and transition support that connects GIS, emergency services networks, call routing, PSAP operations, public safety systems, and interoperability into one coordinated modernization path.
Connected Transition Planning
Modernize the entire service environment—not just one system.
Moving toward NG9-1-1 affects more than call-handling equipment. Agencies must coordinate location data, emergency services networks, call routing, operational workflows, governance, CAD/RMS, radio, interoperability, staffing, vendors, and the readiness of the PSAP itself.
MTM Solutions helps agencies organize those moving parts into a phased and understandable transition. The work can begin with a focused readiness assessment or support a broader roadmap that carries priorities from planning into procurement, implementation, testing, training, and operational readiness.
Core Capabilities
Focused support shaped around operational reality.
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GIS Readiness
Assessment and planning for the location data, governance, validation, coordination, and ongoing responsibilities required to support NG9-1-1.
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ESInet Planning
Planning support for emergency services network requirements, connectivity, system relationships, coordination needs, and implementation dependencies.
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Call Routing & Call Handling Planning
Operational and technical planning for future call routing, call-handling systems, workflows, requirements, continuity, and agency transition needs.
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PSAP Consolidation
Structured evaluation of operational, organizational, governance, staffing, facility, technology, and service considerations associated with consolidation.
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Technology Migration
Sequenced transition planning that helps agencies coordinate legacy systems, replacement technology, testing, dependencies, readiness, and cutover decisions.
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CAD/RMS & Radio Integration Planning
Coordination of system interfaces and operational dependencies connecting call handling with CAD/RMS, radio, and related public safety technology.
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Interoperability Planning
Planning that addresses how agencies, systems, networks, data, and operational partners must work together throughout modernization and ongoing service delivery.
Modernization Framework
A coordinated roadmap from readiness to transition.
The scope is tailored to the agency's starting point, but each engagement is designed to make dependencies visible, decisions clearer, and the path forward manageable.
- Current-state and readiness findings
- Phased NG9-1-1 transition roadmap
- GIS readiness priorities and responsibilities
- ESInet planning considerations and dependencies
- Call-routing and call-handling planning requirements
- PSAP consolidation or migration considerations
- CAD/RMS, radio, and interoperability dependency mapping
- Defined next steps for procurement and implementation
Phased Approach
Connect every dependency before critical transition decisions are made.
MTM organizes modernization around the agency's operating reality so technology decisions remain connected to data, governance, workflows, personnel, and service continuity.
Establish the current state
MTM begins with the agency's operating environment, systems, GIS responsibilities, network conditions, stakeholders, service relationships, and modernization goals.
Assess transition readiness
Operational, technical, data, governance, staffing, facility, and coordination needs are reviewed to identify gaps and critical dependencies.
Define the future state
The planning effort aligns desired capabilities with call routing, call handling, GIS, ESInet, CAD/RMS, radio, interoperability, and PSAP requirements.
Sequence the roadmap
Priorities are organized into practical phases with milestones, decision points, dependencies, stakeholder responsibilities, and readiness activities.
Prepare for delivery
When requested, MTM can carry the roadmap forward through procurement, project management, vendor coordination, implementation, testing, training, and operational readiness.
Related Services
Connect the right capabilities.
Public Safety Consulting
Establish the operational, organizational, staffing, facility, and strategic foundation for a broader modernization effort.
Explore Public Safety Consulting →GIS & Rural Addressing
Prepare address points, road centerlines, boundaries, validation processes, and location data for NG9-1-1 readiness.
Explore GIS & Rural Addressing →Technology Implementation
Coordinate installation, testing, acceptance, cutover, documentation, and operational transition for mission-critical systems.
Explore Technology Implementation →Plan the Transition
Build an NG9-1-1 roadmap your agency can act on.
Talk with MTM Solutions about your current systems, GIS readiness, PSAP environment, stakeholder needs, and modernization priorities.