Available by RequestContinuity & Readiness

Emergency Communications Contingency Planning

Prepare emergency communications personnel to maintain critical services when normal operations are disrupted. Participants examine operational threats, backup capabilities, recovery strategies, crisis communication, and the role of drills in validating an agency’s plans.

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MTM Training Catalog

Continuity & Readiness

COOP

Instructor-led course

Available for coordinated delivery

Course Overview

Practical learning connected to real responsibilities.

Emergency communications must continue through technology failures, severe weather, facility disruptions, staffing emergencies, cyber incidents, and other unexpected conditions. This course helps participants recognize potential impacts and organize practical continuity strategies around essential functions, backup systems, recovery priorities, and clear staff responsibilities.

The emphasis is on creating plans that can be understood, exercised, evaluated, and improved before they are needed.

Learning Objectives

✓Explain why contingency planning is essential in a 9-1-1 or emergency communications center.
✓Identify disruptions that can affect personnel, facilities, technology, communications, and service delivery.
✓Develop and implement practical contingency procedures that support continuity of operations.
✓Describe the roles of backup systems, recovery strategies, and crisis communication.
✓Use drills and exercises to test plans, identify gaps, and guide improvements.

Who Should Attend

Emergency communications leaders, 9-1-1 supervisors and managers, Continuity and emergency planners, Telecommunicators with continuity responsibilities

Training Inquiry

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Course of Interest

Emergency Communications Contingency Planning

Available by Request

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