Available by RequestWorkforce Development

Recruiting & Hiring for Emergency Communications

Improve the way your agency attracts, evaluates, and selects candidates for demanding emergency communications roles. Participants explore job qualifications, recruitment strategy, structured interviews, assessment methods, and common challenges affecting the 9-1-1 workforce.

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MTM Training Catalog

Workforce Development

HIRE

Instructor-led course

Available for coordinated delivery

Course Overview

Practical learning connected to real responsibilities.

Recruiting for emergency communications requires more than filling an open position. Agencies must identify candidates who can learn complex systems, communicate effectively, exercise sound judgment, and perform in a high-pressure public service environment.

This course helps leaders and hiring teams build a more deliberate recruitment and selection process—from defining the role and reaching qualified applicants to interviewing consistently and evaluating job readiness.

Learning Objectives

✓Identify qualifications and personal attributes associated with successful 9-1-1 professionals.
✓Develop a recruitment strategy designed to reach skilled and qualified candidates.
✓Use structured interviews to assess technical potential and interpersonal skills.
✓Recognize common recruiting challenges and practical workforce-development considerations.
✓Apply appropriate assessment methods to evaluate candidate readiness for emergency communications work.

Who Should Attend

PSAP directors and managers, Emergency communications supervisors, Human resources and recruitment staff, Training coordinators and interview panel members

Training Inquiry

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Tell MTM about your organization, audience, goals, preferred timeframe, and delivery needs. The team will follow up to discuss course fit, availability, location, and pricing.

Course of Interest

Recruiting & Hiring for Emergency Communications

Available by Request

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